We hope that you and your family are staying safe and healthy during this unusual and challenging period!
We are checking in regarding the Early Spring class session which we had postponed in the hopes of resuming Saturday. Under current circumstances that will not happen this week, and there is no specific timetable yet for when we will be able to open the rinks and resume classes.
We truly appreciate your patience and understanding, and we are asking that you hold off contacting us with individual credit/refund requests until we know if there will be a full or partial Early Spring session, or no session at all. Once that is known, we will notify all class registrants of our plan to resume the class session or issue credits or refunds as applicable.
Respectfully, we ask you to consider allowing us to place a credit on your account to be used for future programs and to guarantee your spot in the classes once we’re back in session.
If you are unable to leave the credit on your account and require an immediate refund, please email us directly rather than initiate a dispute through your credit card company. Email Kelly at kfogt@thechiller.com.
Thank you and be well!
We are checking in regarding the Early Spring class session which we had postponed in the hopes of resuming Saturday. Under current circumstances that will not happen this week, and there is no specific timetable yet for when we will be able to open the rinks and resume classes.
We truly appreciate your patience and understanding, and we are asking that you hold off contacting us with individual credit/refund requests until we know if there will be a full or partial Early Spring session, or no session at all. Once that is known, we will notify all class registrants of our plan to resume the class session or issue credits or refunds as applicable.
Respectfully, we ask you to consider allowing us to place a credit on your account to be used for future programs and to guarantee your spot in the classes once we’re back in session.
If you are unable to leave the credit on your account and require an immediate refund, please email us directly rather than initiate a dispute through your credit card company. Email Kelly at kfogt@thechiller.com.
Thank you and be well!